Virgin Media Not Playing Fair With Existing Customers!
Virgin Media have recently renamed and increased the speeds of all their Broadband packages. They are now called, Up To 30mb, 60mb & 100mb instead of 'L', 'XL' & 'XXL'.
I am on the 'L' package with a speed of up to 10mb at a cost of £22.50 a month, the new low end package on offer is 30mb and also costs £22.50. I recently received a letter informing me that VM were going to double my speed to 20mb, that's very nice but new customers paying the same £22.50 are getting 30mb.
I have e-mailed VM three times asking why I am only receiving 20mb and received three answers all different and nothing to do with the questions I have asked. I foolishly called C/S and the advisor had no idea what I was asking about, don't you just love these overseas call centres?
I have checked and there is no technical reasons as to why I should not receive a speed of 30mb as I have the new SuperHub . As a new customer I have been offered the faster speed so why not as an ex NTL, now VM customer of 12 years?
What's going on?
|