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Old 11-05-2012, 11:35   #1
Intasun32
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Join Date: May 2012
Posts: 5
Intasun32 is an unknown quantity at this point
Virgin Media Not Playing Fair With Existing Customers!

Virgin Media have recently renamed and increased the speeds of all their Broadband packages. They are now called, Up To 30mb, 60mb & 100mb instead of 'L', 'XL' & 'XXL'.

I am on the 'L' package with a speed of up to 10mb at a cost of £22.50 a month, the new low end package on offer is 30mb and also costs £22.50. I recently received a letter informing me that VM were going to double my speed to 20mb, that's very nice but new customers paying the same £22.50 are getting 30mb.

I have e-mailed VM three times asking why I am only receiving 20mb and received three answers all different and nothing to do with the questions I have asked. I foolishly called C/S and the advisor had no idea what I was asking about, don't you just love these overseas call centres?

I have checked and there is no technical reasons as to why I should not receive a speed of 30mb as I have the new SuperHub . As a new customer I have been offered the faster speed so why not as an ex NTL, now VM customer of 12 years?

What's going on?
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