Quote:
Originally Posted by Sephiroth
It won't be better if they've swung you and a load of others onto a temporary CMTS (currently HEME9) while they beef up the one you were on. I notice you only habe one upstream channel - should be two when they've finished their upgrades.
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VM has confirmed that there is a Class C resegmentation under way, so that seems to fit with your suggestion. Also spoke to CS and they will apply an account credit once the work has been completed. Now just need to sit it out until the work is done. Thanks again for the analysis.