Quote:
Originally Posted by Stephen
We do actually still have to pay for install of TiVo. A charge for the box and the £40 install fee. Its a standard install price no matter who is adding a service.
We even have to pay the £40 install if we take 50MB bb. No one escapes it unless they are a new customer taking all three services.
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Is 'we' you?
I believe you said you didn't pay yourself did you not, certainly not the £149 anyway?
My post wasn't directed at any other staff as you are the one telling people they shouldn't have a problem having to pay the £40 on top of £149.
If all you had to pay was £40 then maybe be a tad more sensitive to customers.