Re: TiVO/Broadband
Update:
I was in Dublin for the weekend but my wife took a call on Saturday am asking if she would be in for a installation slot on Sunday 1300-1700. She said yes.
At 1630 Sunday night two engineers turned up in the darkness and fitted the cable and broadband.
They said they has been called on Friday nght to help with some missed installations.
So a Christmas miracle has occured.
More importantly Virgin Media have done what a good service company should do and fix the mistake rather than compound it.
I do hope that this idea of people going to the back of the queue if an installation is missed is discussed at Vigin HQ and the policy changed.
So thank you Virgin Media for listening and I am happy that I can now remain a VM customer.
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