Re: My blood is boiling
Stick to your guns, If you ask VM to change it at the next month and it was agreed then that's what it should have been. I have just arranged a new package deal and was promise the April increase would not affect the price we have agreed. I received my bill and guess what the increase was added on, it took 3 times before it was put right.
The VM customer service people are really good its just some times what is said is not recorded on their computers.
YOU know what you agreed with VM so let them know
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