Quote:
Originally Posted by RichardCoulter
When I said that I wanted a refund for services not supplied, I was told that the contract contained a clause whereas they were not obliged to do this. Is this no longer the case?
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I'm pretty sure that's not the case any more. If services are restricted you should get a credit for services not working between the days between the day the services were restricted and the day payment was made. However you have to pay the full outstanding debt amount and then the credit is then applied.
Quote:
Originally Posted by heero_yuy
Except that VM keep adding to your bill as if the services were still being supplied even when they're not. Very sharp practice.  |
They keep adding service charges because they normally have no idea when a customer will pay for restricted services.
If they stopped the service charges during restriction, they may have to then apply a charge to the account to cover service charges to the next available bill once the services resumed. As the customer in question is having problems with their balance as it is, this would probably cause some confusion.