Quote:
Originally Posted by VMboy
I understand what you are saying, but when a customer calls 150 or 151 and all he or she hears is "Hello and Welcome to Virgin Media" and then a long silence then they are entitled to feel annoyed, especially if it has occurred more than once.
If this was due to as you say being busy then VM need to look into supplying a message that indicates such, so the customer knows what to expect.
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Stop phoning them all the time and they might be able to catch up with all your other calls
