Thread: Virgin Media to Double Broadband Speed
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Old 08-12-2011, 10:39   #54
Tim Deegan
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Join Date: Sep 2011
Services: 3 phone lines, 100mb broadband, and TV x2 (including one Tivo)
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Re: Speed doubling?
Quote:
Originally Posted by Masque View Post
All tiers can be supported by any agent as they use the same kit so that should not be an issue unless they are fobbing you off.
It seems like you get a different story depending on who you speak to at VM. But I was told that there was no way that technical support from their call centre in India could help me, because I am on 100mb, and the 100mb team finish at midnight.

If they were fobbing me off, then I will have a very serious complaint.

---------- Post added at 10:39 ---------- Previous post was at 10:37 ----------

Quote:
Originally Posted by BenMcr View Post
Just to point out - ALL broadband customers get 24/7 Technical Support. Has never mattered was speed they are on

It is support for TV and Phone that is currently 8am to midnight 7 days a week
You need to check your companies policies. The 100mb BB team only operates 8am to midnight.
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