Quote:
Originally Posted by johnathome
Wrong link Den, that's 2016
http://www.virginmedia.com/content/v...7-results.html
I caught the tail end of a discussion on R5 about this, all i caught was the 15% churn rate over the last year.
That's pretty big, anyone know what skys churn rate is?
They put it down to better offers from competitors/Netflix/Amazon , i expected them to mention pirate streams as it's all over the papers but they didn't. |
Sorry about that John
but sadly from time to time my brain goes haywire and l end up doing totally the wrong thing.
---------- Post added at 05:57 ---------- Previous post was at 05:53 ----------
Quote:
Originally Posted by Inactive Digital
Interesting comments from Tom Mockridge on the investor call. He described the move to increase prices for a second time last year as "too aggressive" and referenced that they coincided with service issues including Tivo set-top-box performance and network congestion. As a result, the 'hangover' hurt Q1 performance, with retention deals impacting on ARPU and churn relatively high at 15%.
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Yes the churn is certainly higher then it has been for a while and perhaps they will think a bit more before they impose well over inflation busting price rises
next time on Virgin customers.