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Old 08-01-2006, 20:54   #9
Darone
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Join Date: Nov 2005
Posts: 13
Darone is an unknown quantity at this point
Re: NTL "Customer" support - 10Meg performance drop :/

I've had exactly the same experience.
My service has gone to pot since i went from 3Mb to 10Mb with a modem upgrade. I now get worse download speeds than i did with my terrayon modem.
Customer support have shown no interest at all in my problem and i agree when people say they feel they are being lied to. My Problem was escalated and i was told i would be contacted within 72 hour.
I waited 4 days before ringing again, only to be told that the operator who dealt with my call was on holiday.
It really is beyond belief and no attempt has been made to look into my problem.
As with Rob above, i have never had cause to ring tech support in the 5 years i've been on ntl broadband. I've always been very happy with the service but when they won't even accept there may be a problem, i'm sorry to say that i'm now looking for a viable alternative to Ntl Broadband.

The excitement of the move upto 10Mb broadband has long since passed and now i just have a headache and a bitter taste in my mouth.

Cheers.
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