Quote:
Originally Posted by Kymmy
Not hassle, just facts of the job..
or do you expect life to be perfect?
Just about everyone has to pay the install charge, they've bent over backwards to free up a line for you and now you have a secondary fault over a month later and not associated with the initial install. Also the fault described sounds like it's intermitant and probably a pain to track down, yet you moan at the length of time it takes for an engineer to come. If you wanted a 6 hour response time then pay the extra and get a business line..
Yes a fully working phone line would be great but give the guys a chance, they are only human with restricted time to get round all the calls
 |
I accept that faults do happen but it is the way I have been delt with that I have a problem with.
Engineer showed up two days later then the appointment unannounced. say I make a doctors appointment for Monday morning, is it ok with you if I arrive on Wednesday?
What about the promised call backs that never happen?
And the fact that no one knows if and when the fault will be fixed?
And as for the install, don't you think they should have known they had no lines before booking or do you think the agent was only after hes commison?
And by the way, the cynic in me thinks they installed a dodgy pair just so they wouldn't lose the sale, funny it went so soon isn't it?
And one last thing, the fault is no longer intermittent it's now permanent.