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Old 25-06-2010, 11:37   #3
eviehj
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Join Date: Jun 2010
Posts: 3
eviehj is an unknown quantity at this point
Re: Virgin Media and Alarm System

Thanks Rob for your comments. Yes I feel a bit foolish that I was unaware of the alarm fault. It made all the right noises when we put it on and off. I'm going to have the system changed to Redcare - whatever that is. My monthly service charge will go up but they are installing it free (my Alarm people) and at least I won't be charged 18p everyday for the phone to dial in to the communications centre. I will mention the fact that the centre did not flag up the fault. VM have just phoned me (well that was quick I have to say) and still will not take any responsibility. My argument is that they came to fix a fault on another telephone line and then caused a fault on my home line and alarm system which was all working perfectly.

Off to the Citizen's Advice Bureau!

---------- Post added at 10:37 ---------- Previous post was at 10:10 ----------

VM just back on the phone and have agreed to send engineer to look at the problem this afternoon. Perhaps they're not so bad with customer relations after all! I will post outcome.
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