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windbag · 23-06-2011, 14:12

We were a bit miffed at getting the letter re the increase, as the contact we signed was only in April, installed May 11th (via an employee-specific Advantages deal).
The pdf brochure on the Advantages site describing the (minimum one year) contract package gave as part of monthly cost breakdown:

"Cost breakdown:
• Phoneline is £12.99 ongoing"

No mention of an increase to come only 2 months later. If we have to be tied to the specified contract for 12 months (without penalty), so should VM.

It's not obvious how much benefit the 0870 change will be.
It could be significant, but unless they detail it on the bills, which they didn't on our first, that will be difficult to assess.

23-06-2011, 14:12	#18
windbag Inactive Join Date: May 2011 Location: Loughborough-UK Midlands Services: Virgin 10M Broadband Posts: 13	Re: Phone cost increasing We were a bit miffed at getting the letter re the increase, as the contact we signed was only in April, installed May 11th (via an employee-specific Advantages deal). The pdf brochure on the Advantages site describing the (minimum one year) contract package gave as part of monthly cost breakdown: "Cost breakdown: • Phoneline is £12.99 ongoing" No mention of an increase to come only 2 months later. If we have to be tied to the specified contract for 12 months (without penalty), so should VM. It's not obvious how much benefit the 0870 change will be. It could be significant, but unless they detail it on the bills, which they didn't on our first, that will be difficult to assess.