Cable Forum - View Single Post - 50M What can cause this intermittent power level fault

philipp · 13-06-2012, 16:10

well I just had a principal tech out for this problem. They think the problem was fixed this morning and was affecting the wider area (at least 1900 homes) not just my cab for the last 2 months. Each cab and customers are expericing different issues and some will not notice it at all. Its something to with the return path being to weak although the upstream power level is not moving.

hes now in charge of the fault so if it hasn't fixed the issue he will make sure its fixed. I have a lot of data of thinkbroadband graphs and cm modem power level read outs. (2 every 5 mins by a perl script while pc is on) so he will use them if the issue is not fixed incase its a rogue piece of equipment causing it.

My account has been flagged also so if any engineer comes out again (if it happens again after its been marked as fixed) the history will be known so it will speed the issue of raising it again.

13-06-2012, 16:10	#35
philipp Inactive Join Date: Jan 2006 Location: Teesside Services: vivid 200. 3 tivos with all main channels. Posts: 131	Re: What can cause this intermittent power level fault well I just had a principal tech out for this problem. They think the problem was fixed this morning and was affecting the wider area (at least 1900 homes) not just my cab for the last 2 months. Each cab and customers are expericing different issues and some will not notice it at all. Its something to with the return path being to weak although the upstream power level is not moving. hes now in charge of the fault so if it hasn't fixed the issue he will make sure its fixed. I have a lot of data of thinkbroadband graphs and cm modem power level read outs. (2 every 5 mins by a perl script while pc is on) so he will use them if the issue is not fixed incase its a rogue piece of equipment causing it. My account has been flagged also so if any engineer comes out again (if it happens again after its been marked as fixed) the history will be known so it will speed the issue of raising it again.