Quote:
Originally Posted by broadbandking
No need to be rude about the agents in India they are not gimps, all agents recieve the smae training however the UK staff you'll find have prob been in the job longer and there isn't the issue with the language barrier.
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I back the General's view on this. You are VM Staff - so you're not even likely to have to suffer at the hands of the offshore agents - I might be wrong but that's how it seems to me.
Also you make no mention of the prior skills and competencies that are required from the offshore agents before they are hired. It seems to me that the UK agents have more network knowledge than the offshore agents.
Unless VM people can come up with an explanation from their side as to why the offshore call centre is so unpopular with its customers, then they would be wiser to keep quiet (and answer my question about hiring criteria).