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BenMcr · 11-06-2012, 11:59

I know this may be stating the obvious but make sure you've got that bill and the last bill in front of you when you phone - then you can easily see where the extra has come from so you can point the person you are speak to in that direction.

Otherwise you risk being discussing things you can't verify

11-06-2012, 11:59	#2
BenMcr Virgin Media Staff Join Date: Nov 2006 Location: Manchester Services: 360 x2, Maxit TV, Sky Sports and Sky Cinema. Gig1 Posts: 17,929	Re: Help With Huge Bill Please I know this may be stating the obvious but make sure you've got that bill and the last bill in front of you when you phone - then you can easily see where the extra has come from so you can point the person you are speak to in that direction. Otherwise you risk being discussing things you can't verify __________________ I work for Virgin Media but all views are my own.