Quote:
Originally Posted by DrXerox
Has or does anyone have a package with VM that includes free line rental?
I noticed on this month bill that line rental has gone up from £11 to £11.99.
On all my previous bills I had line rental £11, then line rental discount -£11.
On this months bill the discount is missing.
I rang CS who tell me that the discount was for a second phone line that I used to have.
The second line was years ago and was used for dial up internet before broadband was available. I gave up that second line years ago when I went onto broadband.
CS say that that discount has now finished.
So are they correct or should I still get free line rental as it was part of my original deal?
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Everyone has to pay line rental, only staff get it free. So you've had a few years of under-payment.
If it was the other way around, you might be asking for a refund