Cable Forum - View Single Post - Virgin Media Customer Service- Your Personal Experience

TDay · 04-09-2007, 17:39

I find them friendly and they try to help, but I get different responses from each person I talk to! The first guy was happy to set up the services I wanted installed (phone and broadband), but then said the installation system is down and he'd call me back next day after lunch. He never did phone. So I arrange it online. Still no installation date. I phone them - there's a problem with the cable box...health and safety something-or-rather, 'call back in 2 weeks'. I phone weeks later, (today), they say there's a 'capacity' issue, so I'll have to go to BT!! 125 quid installation fee and hours on the phone to BT? No thanks.

04-09-2007, 17:39	#105
TDay Inactive Join Date: Sep 2007 Location: A house without phone or internet Services: None Posts: 3	Re: Virgin Media Customer Service- Your Personal Experience I find them friendly and they try to help, but I get different responses from each person I talk to! The first guy was happy to set up the services I wanted installed (phone and broadband), but then said the installation system is down and he'd call me back next day after lunch. He never did phone. So I arrange it online. Still no installation date. I phone them - there's a problem with the cable box...health and safety something-or-rather, 'call back in 2 weeks'. I phone weeks later, (today), they say there's a 'capacity' issue, so I'll have to go to BT!! 125 quid installation fee and hours on the phone to BT? No thanks.