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Old 02-07-2007, 18:45   #96
Mystical
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Join Date: Apr 2004
Location: London, UK
Services: Sky TV VM 20Mbit BB VM Telephone
Posts: 75
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Re: Virgin Media Customer Service- Your Personal Experience

Quote:
Originally Posted by Rik View Post
ALWAYS get the persons name, email address or ext number, when you are offered a fabulous retentions deal, far too many people are offered fabulous deals, that never materialise .

If you break the contract you will be required to pay for the remaining months, at the end of the day, its just your word against there's.
Not much else to say other than I have lost faith in VM's ability to see through simply getting a quick buck off their customers. I know not all CS staff are the same but the ones I have spoken to simply lie their way out of everything. I am very disappointed that such a big organisation can be so shoddy
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