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pubsinger · 01-02-2006, 15:42

It's a load of crap from Tele West.
They know that there is a compatibility problem (an engineer admited as much) but they dont inform potential customers.

I asked TW why not. They said that they didnt think it was their responsibility.

I said so, if I had just invested in a ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£300 all singing all dancing phone system a week before I join TW only to find that after commiting to TW for 12 months that theres a Caller ID issue and so technically to get the service I require I'll have to but a new phone, they dont think its their responsibility tell potential customers to check compatibility before they join?

They said "no they didn't"

I would not have joined TW if I had known because caller ID is very high on our priorities. Their policy prevented me from making an informed decision on whether to join them.

I'm going back to BT and switching to Sky when my contracts up.

01-02-2006, 15:42	#4
pubsinger Inactive Join Date: Nov 2005 Posts: 2	Re: BT synergy 3105 and caller id on cable It's a load of crap from Tele West. They know that there is a compatibility problem (an engineer admited as much) but they dont inform potential customers. I asked TW why not. They said that they didnt think it was their responsibility. I said so, if I had just invested in a ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£300 all singing all dancing phone system a week before I join TW only to find that after commiting to TW for 12 months that theres a Caller ID issue and so technically to get the service I require I'll have to but a new phone, they dont think its their responsibility tell potential customers to check compatibility before they join? They said "no they didn't" I would not have joined TW if I had known because caller ID is very high on our priorities. Their policy prevented me from making an informed decision on whether to join them. I'm going back to BT and switching to Sky when my contracts up.