Thread: recabling
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Old 04-08-2011, 22:29   #7
Meccanoid
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Join Date: Sep 2009
Posts: 8
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Re: recabling

Just to let you know. Cable went completely "dead" Friday/Saturday. Got replaced 4 days later. Despite "customer complaints adviser" informing me that "job sheet" stated 155mtrs of cable were to be replaced, I believe only 5mtrs from street to house got done and then only reluctantly and only because it was dead. We'd actually had 5 technician visits since May plus 2 visits after it went dead.
Virgin have no strategy/procedure for intermittent fault curing. A technician will add a bigger attenuator one day because signal is too strong, then next day a different technician will remove it because signal has gone weak.
Good news is BT also offer fibre broadband.
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