View Single Post
Old 02-10-2010, 00:10   #4
danielf
cf.mega poser
 
danielf's Avatar
 
Join Date: Jun 2003
Posts: 16,687
danielf has a golden auradanielf has a golden auradanielf has a golden aura
danielf has a golden auradanielf has a golden auradanielf has a golden auradanielf has a golden auradanielf has a golden auradanielf has a golden auradanielf has a golden auradanielf has a golden auradanielf has a golden auradanielf has a golden auradanielf has a golden auradanielf has a golden auradanielf has a golden auradanielf has a golden auradanielf has a golden aura
Re: mis-selling by Virgin Media, new 12 months contract via back door

Quote:
Originally Posted by BenMcr View Post
The 'service' as defined in the Terms and Conditions is either the whole of the phone, TV or Broadband

The £1.50 Talk Plan is a Customer Relations offer, and as such recontracts the phoneline to a new 12 month term. This should have been made clear when they offered it to you.
Thanks Ben. (to the OP: BenMcr works for VM, as stated in his profile)

Any thoughts on what the rules are on when the 7 day period starts (given that the OP has a letter stating it's upon receipt off the letter)?
__________________
Remember kids: We are blessed with a listening, caring government.
danielf is offline   Reply With Quote