Quote:
Originally Posted by geary021
I love Amazon! They're great, and really helpfull!! I only ever had one problem with them when they sent me the wrong item and when I complained they sent me the correct item, refunded my original payment and gave me a £20 gift voucher as a sign of goodwill! Have none of you guys had similar fortune? Maybe you were rude to the good people of Amazon?  |
In defence of Amazon, over the years I've bought online many books, various SLR lens, 2 notebooks, CDs, DVDs and only once was a faulty product sent. That was resolved with an email and my credit card credited the same day.
I've always found the service swift and packaging they use to be robust.