Quote:
Originally Posted by pgnl
I am in the same situation (100 to 150), originally my account promised the upgrade Oct 2015, then Nov 2015, then Feb 2016, Apr 2017 then Feb 2017. I have complained about this to them and managed eventually to get a £10 discount on my bill (I am BB only) for 18 months.
I rang last month about slow speeds which they did actually fix as promised within their stated time frame. I mentioned at the time about the speed increase and he said it would happen (per my account Feb 2017), I would get a new SH (I have a SH1 in modem mode) and no need to re-contract. He sent me a new ethernet cable to try and quell my irritation!
I have no idea whether to believe him or not, time will tell, but I wont be surprised if my account changes to Feb 2020. Hardly worth holding your breath for. When my discount ends I will write a letter of complaint again, that usually gets them on the phone to you..
It is one of my longstanding complaints of being with VM, is that they are not even-handed or even totally honest with their customers. Drives me nuts.
Patrick
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You couldn't make it up my account now says July 2015 to July 2015!
See attachment..
Patrick
.... Later I rang up and had a good moan. I was told that VM no longer offer 150 service, I said why does the Post Code checker say mine is due now and also why did my account say it was due this month but now says July 2015. I was told I could have a free speed upgrade but no new Superhub - I don't think I need one anyway as I use Modem mode, so not too bothered.
As I said above my longstanding complaints of being with VM, is that they are not even-handed or even totally honest with their customers. Why deliberately **** off a happy customer by going back on a promise? makes no sense at all...
No speed upgrade yet - I was told wait 24 hours... I really shouldn't have be dubious about everything I am told by this **** organisation..
While I am at it - what happened about the announcement ages ago that customer superhubs would form part of their wider wifi network.
Its all gone quiet on that front too...
Patrick