Quote:
Originally Posted by Arborlinden
I always check service status when I have a problem and refrain from reporting a fault is there is a reported problem. There was none reported on we site last week. However I have noticed that there can be no problem reported on web but there is a verbal message on 150 which I use when it is broadband or television at fault.
Few people are happy to use their mobiles to call premium rate numbers such as 0845 but it look like what you are saying is that 0845 call are an effective fault reporting action where as filling the fault report on the Virgin Media web site is non-effective. Certainly seems so in my case.
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We have a diagnostics flow which tells us to ask if you are on a mobile and to ring you back if so, many people ring from a neighbours phone as well.
Do you have any neighbours in the houses either side that are also on a Virginmedia phone line and if so is their phone line dead, if their phone is not dead then you need an engineer.