Quote:
Originally Posted by carlwaring
Of course, if the new shub does fix the problem, why waste everyone's time escalating it?  We don't know which modem Jennc has. If it's a really old one (she's been with NTL for 10 years so it's possible) then the shub may well be needed.
You are welcome to your opinion but your bias against the shub is obvious so I think that your opinion should be taken in that context.
Yes, I know there are some problems with the shub but I have just got a new shub here and am not having any problems with it.
Indeed. |
I've already got the shub.
The engineer has just been out and tried to tell me it was a problem with my PC. I informed him that the problem is now showing on VM Status page. He told me that he was the engineer and not me (Lol) and if there was a problem in the area he would know about it. Well I persisted and he eventually rang someone and found that there is indeed a problem in the area!
He said as it's an intermittent problem it could take up to 7 days to fix it. At the moment it's working ok.