Thread: Catch up
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Old 31-03-2017, 15:19   #15
Gavin-D
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Re: Catch up
From the VM forums

Quote:
For most of our affected customers, this issue is resolved.

Please reboot your TiVo set-top boxes and service will be restored.

If a reboot does not fix this please use your remote and go to Home>Help and Settings> Settings> Network> Connect to Virgin Media Servers and follow the on screen instructions.

You won't have to remain on this screen while the servers reconnect but this method is not instantaneous so please allow up to an hour for re-connection to take place.

If after carrying out a forced reset as detailed above you still cannot access On Demand services, please call our TV Faults team on 150 or 0345 454 1111. Please be aware that there may be high call volumes at present, leading to an extended wait.

Thanks, and apologies for any inconvenience.
Neither option has worked here
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