Quote:
Originally Posted by Risco
Got a phonecall in reply to my email. He got me to do a few tweaks, but they were more for wired which he admitted ( 100mbps Full Duplex ) He also reiterated that 3.0mbps was acceptable for a 50mbps connection at peak times. Also I questioned what is likely to be the end result if I am getting these slow speeds consitently at peak times. He said basically there was nothing he could, and said there is no over utilization on my UBR either.
I also mentioned contention ratio, which I thought was 50:1. Apparently it was much higher thant this! He was quite avoiding and would not give me an exact figure. I said there should be minimum acceptable standards for 50mbps and really 42mbps @ peak should be the bare mininum. While he agreed, he said this was not possible.
I get a feeling I am going to end up asking for a permanent credit on my account or requesting to leave which is a lot of hassle as have to get a BT line installed along with Sky....
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The only operator I have known give a minimum guaranteed speed on a 50Mbps service gave a performance range of 25-50Mbps - or after overheads 3-6MB/s.
Their 100Mbps service has a range of 50-100Mbps.
As speeds go up so do fluctuations between peak and and off-peak. That said this isn't your issue, you still have ongoing signal related issues so I'm not sure why you're pursuing the whole peak / off-peak thing. Your issue isn't congestion the guy said as much and it sounds like the conversation got sidetracked onto what is and isn't acceptable.