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Old 12-06-2017, 15:58   #3133
Ultimate.Conj
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Join Date: May 2014
Location: Berkshire
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Re: Virgin Media V6 - Powered by TiVo(new STB)

Virgin have been calling customers regarding free upgrade to V6.

My mum got a call, they asked her for her name, account number and bank name.
She said, as they called her she didn't want to give those details and would call back.
After calling back, VM did confirm that they had called offering a free upgrade and asking those questions were standing security questions.

A new V6 was sorted and she's up and running.

Nothing to be alarmed at guys. But as one poster suggested, if you are unsure, always a good idea to call them back. I always find them helpful on the phone and they usually put good notes on the account.
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