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Old 04-05-2011, 00:08   #4
MovedGoalPosts
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Join Date: Jun 2003
Location: 127.0.0.1
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Re: Cable line cut by construction next door

A temporary cable from your neghbour's connection (omni box) could only be provided with their permission as it uses their land.

The fault here lies with whowever damaged the original cable and ducting, something that is appears was a third party that Virgin Media could not control. Permissions to dig up pavements do take time, unless there is an emergency (such as a water main burst and a lack of a cable service to a property isn't an emergency to that extent).

The real problem here is that once the fault occured you seem to have then fallen into the proverbial black hole created by call centre responses where an issue might be logged but nobody is allocated to be responsible for ensuring a resolution. This is a recurring problem which, unless Virgin Media wish to restructure their service departments will unfortunately always leave the customer at the bottom rather than the top of the priority list.
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