Re: 3 Weeks to replace 5 metres of phone cable!
If the line works ok at the omnibox and not at the master socket then the cable needs replacing between the two points. If the cable was only 5 metres long he should have done it there and then as it is an easy job.
If the cable is a big lone run all the way around the house then he may not have had time to do it there and then and should have made you an appointment for a re-wire SRO.
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