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Re: recabling
The very first day it was laid it got cut & rejoined.
Virgins own cable engineers have stated on their many visits that cable should be renewed if problems persist and they do persist. Unfortunately the problem often goes away just long enough for Virgin to forget their promise.
The last visitor - a "senior line engineer" said if problem persisted, they would replace both the cable to the house and the cable up the street to be sure of fixing the problem.
My frustration is, that despite only working for 2 days following that visit, I have to start all over again with helpline.
Anyway, tried helpline again today (after yet another internet failure) - I need a few days between calls to recompose myself. A lady promised to take ownership of the problem and call me back Monday to arrange recabling. Here's hoping!
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