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Old 17-01-2011, 19:21   #14
MrB
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Join Date: May 2004
Posts: 244
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Re: mis-selling by Virgin Media, new 12 months contract via back door

Sorry to resurrect a thread, but a related question and I wanted to be clear.

I was just wondering does the 7 working days from receipt of new written contract or 28 day money back guarantee apply to deals obtained from retentions (ie entering into a new 12 month contract on a retentions deal, changing services from Telephone M to Telephone XL and keeping L BB).

If when I receive the written information about the new deal (discussed over a week ago and letter not received yet) I decide not to proceed, do I return to not being in a 12 month contract and go back to the rolling contract?

Many thanks

MrB
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