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Old 02-10-2010, 00:04   #3
BenMcr
Virgin Media Staff
 
Join Date: Nov 2006
Location: Manchester
Services: 360 x2, Maxit TV, Sky Sports and Sky Cinema. Gig1
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Re: mis-selling by Virgin Media, new 12 months contract via back door

The 'service' as defined in the Terms and Conditions is either the whole of the phone, TV or Broadband

The £1.50 Talk Plan is a Customer Relations offer, and as such recontracts the phoneline to a new 12 month term. This should have been made clear when they offered it to you.

There does seem to have been a breakdown in communication when it was ordered, so what Virgin should hopefully allow is a return to the services before any changes were made, and the removal of the 12 month term.

By the way the 28 Money Back Guarantee wouldn't apply because you haven't had a new service.
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