Quote:
Originally Posted by Masque
28 days.
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Actually it's depends. For most new contract agreements it's 7 working days as is set out in the Distance Selling Regulations
The 28 days is where a new service has been installed and normally only applies to that service
---------- Post added at 10:21 ---------- Previous post was at 10:12 ----------
In regards to the OP situation, I would definately push for the call to be escalated which is your right as a customer.