View Single Post
Old 05-07-2010, 11:21   #7
BenMcr
Virgin Media Staff
 
Join Date: Nov 2006
Location: Manchester
Services: 360 x2, Maxit TV, Sky Sports and Sky Cinema. Gig1
Posts: 17,929
BenMcr has a pair of shiny starsBenMcr has a pair of shiny starsBenMcr has a pair of shiny starsBenMcr has a pair of shiny stars
BenMcr has a pair of shiny starsBenMcr has a pair of shiny stars
Re: Virgin Media are Liars

Quote:
Originally Posted by Masque View Post
28 days.
Actually it's depends. For most new contract agreements it's 7 working days as is set out in the Distance Selling Regulations

The 28 days is where a new service has been installed and normally only applies to that service

---------- Post added at 10:21 ---------- Previous post was at 10:12 ----------

In regards to the OP situation, I would definately push for the call to be escalated which is your right as a customer.
__________________
I work for Virgin Media but all views are my own.
BenMcr is offline   Reply With Quote