Cable Forum - View Single Post - Virgin Media aims to create 1,000 jobs in Swansea by 2014

Helix · 28-07-2012, 22:32

The hold times are so bad at the moment, that they probably can't afford to reduce the overseas call centres. 40mins on hold to get hold of technical support has become the norm, won't be long until we are back to the NTL days of 1.5hr hold times.

28-07-2012, 22:32	#7
Helix cf.addict Join Date: Nov 2004 Location: Hertfordshire Services: Full House Bundle with Tivo V6 Posts: 370	Re: Virgin Media aims to create 1,000 jobs in Swansea by 2014 The hold times are so bad at the moment, that they probably can't afford to reduce the overseas call centres. 40mins on hold to get hold of technical support has become the norm, won't be long until we are back to the NTL days of 1.5hr hold times.