Cable Forum - View Single Post - Superhub Superhub & Virgin Media Business

ccarmock · 10-11-2011, 00:20

Well another week, another call to VM Business. Still can't place an upgrade order. Still can't tell me when. They predict it could be up to two months more.

I asked if they are accepting orders for new service - yes they tell me. Ok can I place an additional order and cancel the old. No they said as that would mean a new contract (Well the upgrade does anyway!) and also a cancellation charge as I am still in contract on the old service. Madness - a case of the computer says no!

Not sure if Stephen is about - is it really likely to be 2 months more before I can place an upgrade order?

10-11-2011, 00:20	#164
ccarmock cf.geek Join Date: Jun 2008 Posts: 804	Re: Superhub & Virgin Media Business Well another week, another call to VM Business. Still can't place an upgrade order. Still can't tell me when. They predict it could be up to two months more. I asked if they are accepting orders for new service - yes they tell me. Ok can I place an additional order and cancel the old. No they said as that would mean a new contract (Well the upgrade does anyway!) and also a cancellation charge as I am still in contract on the old service. Madness - a case of the computer says no! Not sure if Stephen is about - is it really likely to be 2 months more before I can place an upgrade order?