Cable Forum - View Single Post - Upgrade Free For A Month And Get Billed For It!

nomadking · 14-01-2009, 04:43

I didn't receive the letter about the offer until 8th Dec. I called up about the offer the next day but was billed(18th dec) for a partial month and a full month of L broadband. I called CS and they said it was a mistake and would be rectified with next months bill(due next week). I asked if it could be rectified this month, as surely the point of advance notice of the bill prior to the direct debit being applied is to sort out these kind of problems. It was confirmed that this could be done, but I decided to leave it till the next month.

I canceled the free upgrade on the 6th Jan, which is within the 30 days specified in the letter.

14-01-2009, 04:43	#22
nomadking cf.mega poster Join Date: Apr 2004 Location: Northampton Services: Virgin Media TV&BB 350Mb, V6 STB Posts: 7,866	Re: Upgrade Free For A Month And Get Billed For It! I didn't receive the letter about the offer until 8th Dec. I called up about the offer the next day but was billed(18th dec) for a partial month and a full month of L broadband. I called CS and they said it was a mistake and would be rectified with next months bill(due next week). I asked if it could be rectified this month, as surely the point of advance notice of the bill prior to the direct debit being applied is to sort out these kind of problems. It was confirmed that this could be done, but I decided to leave it till the next month. I canceled the free upgrade on the 6th Jan, which is within the 30 days specified in the letter.