[Sudbury]

Really poor service with fixed phone since I joined up two years ago ......crossed line took FIVE visits from an "engineer", or rather a different one each time. They insisted on rewiring internally and externally. I knew this wouldn't help and had this confirmed by a Virgin man working at the green box on the street corner.

Phone was dead two weeks ago....engineer came , couldn't understand it but went to exchange and fixed it.........Now phone dead again. They insist on an engineer appointment and I said I cannot afford to take another day off work......after much arguing they haev arranged for an engineer to come and solve the problem on Friday morning, without me being here.

Don't you think that if an exasperated customer asks to speak to a manager then that manager ought to have the courtesy to speak to the customer. Appalling service. I wish I had not left BT

Oh and broadband has been a problem too!