Cable Forum - View Single Post

Helix · 12-02-2011, 21:48

I'm not sure why, but I find India call centres seem to promise things that they don't really have any right of promising.

Like earlier this week my broadband cut out and it turned out to be an area fault but the fix time kept getting put back further and further. The Indian call centre promised me that it would be fixed by a certain time - of course it wasn't. I could understand it if they said we will try our best to have it fixed by x or its likely to be fixed by x. But they told me it will definately 100% be fixed by that time.

I have noticed it before with 3's indian call centre as well, they made some huge cockups when starting my contract but promised me that I would never have any problems with 3 in the future. Roll onto the following week and they managed to lose my number whilst porting it.

12-02-2011, 21:48	#13
Helix cf.addict Join Date: Nov 2004 Location: Hertfordshire Services: Full House Bundle with Tivo V6 Posts: 370	Re: Call Centres I'm not sure why, but I find India call centres seem to promise things that they don't really have any right of promising. Like earlier this week my broadband cut out and it turned out to be an area fault but the fix time kept getting put back further and further. The Indian call centre promised me that it would be fixed by a certain time - of course it wasn't. I could understand it if they said we will try our best to have it fixed by x or its likely to be fixed by x. But they told me it will definately 100% be fixed by that time. I have noticed it before with 3's indian call centre as well, they made some huge cockups when starting my contract but promised me that I would never have any problems with 3 in the future. Roll onto the following week and they managed to lose my number whilst porting it.