Quote:
Originally Posted by Mythica
Utter nonsense. So you told him what to do then, it's the same thing. Your support worker has nothing to do with this forum and should be telling you to ignore people not asking them to refrain from making comments when you keep talking about it. I don't care if it's unhelpful or not, what you have typed is one of the strangest things I've read on the internet.
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You have been told to cease talking about this and I suggest that you take heed.
---------- Post added at 17:10 ---------- Previous post was at 17:00 ----------
Quote:
Originally Posted by 007stuart
Hi Richard
Just came back from a couple of days away and found your thread.
Couple of points
The terms of compensation are shown here http://store.virginmedia.com/the-leg...uidelines.html Can you let us know if you were being offered compensation based on the criteria?
Moving on to your recent experience with VM, I assume you spoke with an offshore call handler?
Did you use the threat to leave as a mechanism to "up the offer"?
Why did you feel the need to "remind" the call handler of a previous incident? was this an attempt to intimidate the call handler?
Given your previous experiences with VM why not just call retentions and avoid the hassle of speaking to an off shore call handler.
The "news" item you refer is at least 6 months old and really does not add anything extra to your post.
Cheers |
Hi Stuart,
Terms & conditions rarely relate to the real world
and if I find that any company is no longer meeting my needs or expectations, then I will sometimes remind them that other alternatives are available to me.
The call handler was repeating an incident that I had experienced by one of her colleagues in the recent past. This was especially disappointing as I'd been reassured that this incorrect behaviour would not happen again. In these circumstances, I felt it prudent to avail her of this information so that she could make an informed decision as to whether she was going to carry out my request or not. Fortunately, she changed her mind and took the correct action, so no formal complaint was actually made about her.
I quoted Mick's news item to demonstrate that what Mick had noted six months ago had shown no signs of improvement.