Quote:
Originally Posted by RichardCoulter
I have not "told" anybody what to do as I do not have the authority as an individual to do so. Upon the advice of my Disability Support Worker, I have merely asked OB to refrain from making comments that are upsetting me. Your interjection, at best, can only be described as "unhelpful".
|
Utter nonsense. So you told him what to do then, it's the same thing. Your support worker has nothing to do with this forum and should be telling you to ignore people not asking them to refrain from making comments when you keep talking about it. I don't care if it's unhelpful or not, what you have typed is one of the strangest things I've read on the internet.
---------- Post added at 17:16 ---------- Previous post was at 17:06 ----------
Quote:
Originally Posted by Stephen
To be honest I put the blame on the customer for that. If you have a dd and it took you 2 years to notice it then a 50% refund is pretty fair. Some companies would only refhnd 3 or 6 months if it was not the fault of the provider.
I work in CEO complaint and customer relations so am the highest level someone can deal with before it goes to deadlock and the ombudsmen. It's your account and bank account so you should be monitoring it.
|
That depends, if VM had took £8pm for something the person didn't order or want then a full refund should be offered immediately after it was found out to be VMs fault, not sure why a 50% refund would be fair if the money wasn't theirs to take.