Thread: Tivo V6 Are VM frontline staff now discouraged from escalating customer issues?
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Old 22-10-2017, 17:00   #51
jfman
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Re: Are VM frontline staff now discouraged from escalating customer issues?
Quote:
Originally Posted by Raider999 View Post
When you sign up for a new phone with an element of paying for that phone over say 24 months it is not acceptable under any circumstances for the supplying company to continue to charge you for the purchase element of the phone after that 24 months.

The contract should be explicit on the payment terms, i.e. 24 months payments at £X pm then 25th payment onwards at £Y pm.

It is not down to the customer to police this, although it is prudent for the customer to check the correct payments have been taken, it is down to the supplying company to ensure it only takes money it is entitled to.
If you get a "free iPhone" with minimum term contract of 24 months, at month 25 and beyond if you keep paying up the same monthly price then there's one person to blame.

Every mobile contract I've ever had has been crystal clear to me.
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