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Old 22-10-2017, 17:04   #48
RichardCoulter
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Re: Are VM frontline staff now discouraged from escalating customer issues?

Quote:
Originally Posted by Stephen View Post
Not at all, some offers made may be time limited or if further calls are made after an offer is rejected then a final offer may be made and if that is rejected the situation will be escalated to deadlock and it's then up to the customer to contact the ombudsmen for their investigation and final outcome, which could be more or even less then they were offered by the provider.
Ahhh right, I've never come across offers of resolution being time limited before; thanks for explaining.
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