Cable Forum - View Single Post - Tivo V6 Are VM frontline staff now discouraged from escalating customer issues?

Stephen · 22-10-2017, 15:54

Not at all, some offers made may be time limited or if further calls are made after an offer is rejected then a final offer may be made and if that is rejected the situation will be escalated to deadlock and it's then up to the customer to contact the ombudsmen for their investigation and final outcome, which could be more or even less then they were offered by the provider.

22-10-2017, 15:54	#47
Stephen Bah Humbug!! Join Date: Feb 2004 Location: Glasgow Age: 43 Services: Sky Q 2Tb, Sky Q mini, boxsets and Sports & Movies HD, Sky Fibre unlimited Posts: 13,780	Re: Are VM frontline staff now discouraged from escalating customer issues? Not at all, some offers made may be time limited or if further calls are made after an offer is rejected then a final offer may be made and if that is rejected the situation will be escalated to deadlock and it's then up to the customer to contact the ombudsmen for their investigation and final outcome, which could be more or even less then they were offered by the provider. __________________ AMD Ryzen 7 7700 \| 32GB DDR5 6000 \| RADEON 7900XT \| WD 2TB NVME