Quote:
Originally Posted by Chad
Spoke with a girl from Virgin Media about this earlier tonight. She was brilliant. I was on the phone for a while whilst she tried to get the package down in price. In the end she got it down from £79.82 per month to £51.70. A saving of £28.12 per month! Plus my parents account is being credited with £45.00 and they are getting their TiVo box with the £14.99 charge waived.
She has restored my faith in Virgin Media. She couldn't be more helpful. She was very understanding and gave me time and space to share my opinion.
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well done, in my experience customer services normally see sense, even if it takes a while sometimes