Quote:
Originally Posted by andy_m
Whilst you should have been more proactive let's not lose sight of the fact that actually you're the customer and shouldn't really have to be chasing them to resolve an issue that has been reported to them. Once really should have been enough. What people regard as acceptable customer service never fails to amaze me. Good luck, let us know how you get on.
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It is perfectly reasonable for a company to presume that the issue has gone if they do something then we don't report it again. How are they to know that the issue is persistent if we don't let them know?
Whilst I don't think this is the case with the OP here I think there is a terrible culture rising where people always think it's someone else's responsibility. It's my responsibility to do something if I'm not getting the service I want.