Thread: General Loss of Broadband - TS22
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Old 17-04-2012, 12:05   #7
StrollerTS22
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Join Date: Apr 2012
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Thumbs down Re: Loss of Broadband - TS22

Quote:
Originally Posted by Bob View Post
There is a thread on the VM support forums: http://community.virginmedia.com/t5/...a/td-p/1150311

There has been no response to the problem from any staff there either. There could be another thread of course, but I'll have to keep digging...
Morning Bob, Will keep any eye on the other page to see what develops.

The issue of response, lack-off, or smoke screen is what really riles me.

Every time I call Virgin media I get a different answer, I don’t fault the kids on the other end I get the impression they are just reading from a promt screen.
There must be someone in the ‘team’ who know what the status is, and I’d rather be told truthfully that they haven’t yet figured out the problem, and cannot advise when the problem will be fixed, than be fed a line of crock in the mis-guided belief it will keep the customer happy.

If Virgin are reading this – how about an honest update!
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