[Horizon]

Originally Posted by AGray

Well as an update to this, Virgin Media's outbound team finally called me on Tuesday, i told them the following deal from Sky (Fibre 50mb, SkyQ 2tb + 2 Mini, Anytime Phone, Full TV, Sports HD, Cinema HD, £65pm 12 months).

I called the inbound retention team who offered the previous uncompetitive deal (200mb, Full TV, Sport SD, Cinema SD, weekend calls, £50 credit on first month bill, 9month discount before £130+ - £85pm) which i declined and opted to give my 30 day notice...

The outbound team phoned, they called my landline and i explained the predicament that i wanted to stay on Virgin, but their deal was poor. They said being the outbound only team they can offer much better deals. I listened closely...

They offered 70mb, Full TV, BT Sport, Sport SD, Cinema SD, Allday phone £72pm for 12 months. It was a decent deal but still not good enough compared to Sky, so i said i'd consider it but for them to call me the day after (Since i couldn't call them...) i didn't get a call, so i got the frontline retention team to send a message for them to call me today.

They called, and said the deal was actually £81pm and not £72 and denied it. I questioned how i got a different number, considering that is in no way competitive to Sky, so i left it at that :|. Sky coming next Tuesday so guess that is the end of that :|

Just a tip as there is confusion over prices between you and VM, if ever you contact a company again whether VM, BT, EDF, T-Mobile whoever, and get offered a price, ask them to pop that on a quick email to you. Review it with them still on the phone and if you agree, respond to the email saying you take that price. All in writing, no confusion....