Quote:
Originally Posted by Hugh
If a customer isn't profitable, why would they make an offer which will lose them money - like any business, without profit, there is no business.
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You'd have thought, but evidence repeatedly indicates that periodically the customer relations team can do as they please. We hear every so often about what they can do being restricted then either the business panics over churn figures or the agents have another option available to get their commission and it's game on again.